Privacy Policy

Last updated: 02.10.2026
We value your privacy and data protection rights. This Privacy Policy explains how we collect, use, and share your personal data. This Privacy Policy extends to our website - www.crusino.com -, and the services we provide in association with it.
We are committed to handling your information responsibly and transparently, in line with applicable data protection laws, including the General Data Protection Regulation (GDPR), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant legislation.
Age restrictions: Our services are strictly limited to individuals who are of legal gambling age - which is 18 years or older, or higher where required by law. We do not knowingly collect or process data from minors. If we become aware that underage data has been submitted, we will delete it promptly and take steps to prevent further misuse.

1. Who are we and how can you get in touch with us?

This website is operated by SAPHIRIX SOLUTIONS SRL, registered under number 3-102-933997 and located in PROVINCIA 01 SAN JOSE, CANTON 15 MONTES DE OCA, DISTRITO UNO DE SAN PEDRO, LOS YOSES, AVENIDAS OCHO Y DIEZ, CALLE TREINTA Y NUEVE, SEGUNDA OFICINA A MANO DERECHA, LY CENTER. In this instrument the SAPHIRIX SOLUTIONS SRL is referred as ‘we’, ‘us’ and ‘our’.
As the organization determining how and why your personal data is processed, we act as the Data Controller under GDPR.
We’ve appointed a Data Protection Officer (DPO) to oversee our data practices. If you have questions or wish to exercise your rights, you can contact the DPO directly at [email protected]. You can also contact us via Customer Support email - [email protected] - or reach us via chat service on our website.

2. Categories of processed personal data, purposes and legal grounds for processing

We collect only the data that’s necessary for delivering our services and maintaining a safe and compliant platform. The data we gather depends on your
interactions with us and may include:
Identification and contact information: full name, username, date of birth, nationality, gender, residential address, phone number, email, and official identification documents;
Financial information: payment card or bank account data, source of funds/wealth documentation, and financial verification records;
Transaction details: deposit and withdrawal history;
Gameplay activity: logs of games played, bets placed, bonuses used, timestamps, and any responsible gaming actions taken;
Technical and device data: IP address, browser type, device model, operating system, location, and related diagnostic or usage info;
Communication and preferences: records of communications with support, feedback, and your marketing choices;
Other info: anything else you voluntarily provide when interacting with us.
We collect this data directly from you during registration, gameplay, communication with our team, and when verifying your account. We also receive data from trusted third-party partners such as payment processors, identity verification services, fraud prevention databases, and affiliate networks.
We process your personal data for the following purposes:

  • To create and manage your account;
  • To meet legal obligations (KYC, AML, responsible gaming);
  • To process financial transactions securely;
  • To prevent fraud and protect platform integrity;
  • To run AI-Assisted customer communication services;
  • To improve user experience and system performance;
  • To send marketing communications.
    We only use your data where we have a valid legal reason. These include:
    Contractual necessity. When processing is required to deliver the services you request (for instance, account access, payments);
    Legal obligation. When we must comply with legal requirements such as anti-money laundering or gambling regulations;
    Legitimate interests. For operating our business responsibly, preventing fraud, protecting users, conducting analytics, provide AI-Assisted customer communications, and, if applicable, sending you relevant offers or updates;
    Consent. When we ask for your permission - for marketing messages, if applicable, or optional features. You may withdraw this consent at any time.

3. Data retention

We retain your personal information only for as long as necessary to meet legal, regulatory, or operational requirements. This may include maintaining records for tax purposes, dispute resolution, and compliance with AML regulations - typically for at least five years after your account is closed.

4. Your rights

You have a number of rights under data protection laws. These include the right to:

  • Access your personal data;
  • Correct inaccurate or incomplete data;
  • Request deletion of your data, subject to legal retention requirements;
  • Restrict processing in certain situations;
  • Transfer your data to another provider (data portability);
  • Object to processing based on legitimate interest or for marketing;
  • Withdraw consent at any time, where applicable;
  • File a complaint with your local data protection authority.
    If you wish to exercise any of these rights, please contact [email protected] or our support services. We may need to verify your identity before acting on your request.

5. Data sharing and security of your personal data

To provide our services and comply with regulations, we may share your personal information with:

  • Game content providers;
  • Payment gateway services;
  • Marketing and affiliate partners;
  • Legal and regulatory bodies;
  • External consultants (e.g., legal counsel, auditors, notaries etc.);
    Identity verification and compliance solution providers and communication service providers etc.;
    Conversational AI processors, such as Anthropic, OpenAI, Gemini, to enable and optimize our customer communication experience;
    Potential successors in the event of a merger or acquisition.
    Such sharing is governed by appropriate contractual safeguards to ensure that your information is used only for legitimate purposes and is protected in accordance with data protection laws.
    We take data protection seriously and have put strong technical and organizational safeguards in place to prevent unauthorized access, loss, or misuse of personal information. These include:
    Access controls: physical access to facilities, buildings, or rooms where personal data is processed is strictly restricted. Our systems are hosted in secure data centers that comply with high industry standards for both physical and digital security. Only authorized personnel have access to personal data;
    System access controls: all systems that process personal data are protected by authentication measures, including password protection. Each user is assigned a unique ID to ensure secure and traceable access;
    Data access controls: access to data files and programs is granted strictly on a “need-to-know” basis. Measures are in place to prevent unauthorized installation or use of hardware and software. We also maintain procedures to ensure that data no longer required is securely and permanently deleted;
    Organizational measures: we have established technical and organizational safeguards to prevent the unintentional combination or mishandling of personal data. This includes appointing a Data Protection Officer (DPO) and providing regular training to staff on data protection and information security practices.

6. International data transfers

Some of our partners and service providers may be located outside your country. When we transfer your data internationally, we ensure it is protected by adequate safeguards - such as jurisdictions with approved adequacy decisions or Standard Contractual Clauses approved by the European Commission.

7. Automated decision making

We do not make decisions based solely on automated processing that have a legal or similarly significant impact on you. If this changes, we’ll inform you clearly in advance.

8. Policy updates

We encourage you to review this Privacy Policy from time to time, as we may make updates to reflect changes in law, technology, or our services. We’ll take every effort to notify you.

Crusino Casino

Crusino Casino opened its doors in 2024 and has since grown into a broad entertainment hub built around more than 5,000 titles, a five-part welcome package and banking that stretches from bank cards to cryptocurrency. Our team has shaped every corner of the lobby around three principles: clear terms, fast processing and genuine choice.
In the sections below, we cover registration and logging in, the complete promotional line-up, deposits and withdrawals with their limits and timings, supported currencies and languages, the games and studios behind them, mobile play, and the ways you can reach our support crew at any hour.

Registration Process at Crusino

Creating an account is deliberately short, because nobody should spend their evening filling in forms. A Crusino sign up runs across a single screen, and every field we ask for has a purpose – usually a smoother payout later on.

  1. Open the registration form. Select the sign-up button on our home page.
  2. Choose your currency. Pick from euros, Australian dollars, Canadian dollars, New Zealand dollars, Norwegian kroner, rand, rupees, US dollars or one of our supported cryptocurrencies.
  3. Enter your personal details. A valid email address, phone number and address in your own name keep future withdrawals free of interruptions.
  4. Set a strong password. Your login credentials protect both your balance and your loyalty progress, so choose something you do not reuse elsewhere.
  5. Verify your identity. Sending your ID document early means your first cashout is approved without a pause for paperwork.

Log In Steps

Returning is quicker still. A Crusino Casino login takes seconds and drops you straight back into the lobby, with your balance, comppoints and any active offer exactly where you left them.

  1. Select the sign-in button. It sits in the header on every page, so you never have to hunt for it.
  2. Enter your email and password. These are the same details you registered with, which keeps one set of credentials for everything.
  3. Confirm any security prompt. If we ask for confirmation, it is because something looked unusual – a small step that protects your funds.
  4. Reset your password if needed. The recovery link is sent to your registered email address, so access is restored in a couple of minutes.
  5. Head to the cashier or the games. Both are one click from the account page, whether you want to top up or go straight to the reels.

Bonuses at Crusino

Our promotional calendar is built to reward the whole journey rather than just the first deposit. A Crusino Casino bonus exists for almost every occasion – your first five top-ups, a Tuesday, a weekend, a losing week, a birthday, a large deposit or an invitation sent to a friend. Below we set out each offer in turn, along with the terms that govern all of them.

Welcome Bonus

New members are greeted with a package worth up to €5,000 and 500 free spins spread across their first five deposits. The Crusino welcome bonus requires a minimum deposit of €20 (20 USD, 30 AUD, 30 CAD, 30 NZD, 200 NOK, 20 USDT) on each step, and each of the five bonuses is capped at €1,000 or the equivalent.

  • First deposit: 100% up to €1,000 plus 100 free spins, credited 25 per day across four days and played on Blast The Bass by Belatra.
  • Second deposit: 50% up to €1,000 plus 100 free spins, 50 per day across two days on Triton's Realm by GameBeat.
  • Third deposit: 75% up to €1,000 plus 100 free spins, 50 per day across two days on Elvis Frog in Vegas by BGaming.
  • Fourth deposit: 50% up to €1,000 plus 100 free spins, 50 per day across two days on Sugar Merge Up by BGaming.
  • Fifth deposit: 100% up to €1,000 plus 100 free spins, 50 per day across two days on Bonanza Billion Xtreme by BGaming.
    Wagering is set at 40 times the bonus amount, or the free spins result. Each bonus and each batch of Crusino free spins must be activated within one day of being offered; the playthrough window then runs for three days on spins and seven days on the cash portion. Unless a specific promotion says otherwise, the maximum paid out to a player is €10,000 per week and €20,000 per month.

Free Spins Bonus

Two standing offers keep the reels turning midweek. Our NeverEnding promotion hands you 50 free spins in Thunder Diamonds x5000: Hold & Win when you deposit €30 with a dedicated Crusino promo code, while Tuesday Free Spins apply to every deposit made on a Tuesday, with no cap on how many you make.

  • €40 with code FS50 returns 50 free spins.
  • €70 with code FS80 returns 80 free spins.
  • €110 with code FS150 returns 150 free spins.
    Spins are played in Elvis Frog TrueWays, Bonanza Billion, Book of Nile Lost Chapter or Hit in Vegas.
    The activation period is seven days; the spins and their result last three days, and the results are wagered 40 times.

Reload Bonus

Weekends have their own top-up. From 00:01 on Saturday until 23:59 on Sunday, you can claim 50% up to €500 (500 USD, 500 CAD, 500 AUD, 500 NZD, 5,000 NOK, 500 USDT) on a minimum deposit of €30 by entering the Crusino bonus code WEEKEND. The offer is available once per weekend and carries wagering of 40 times the bonus amount.

Cashback Bonus

Not every week goes to plan, which is why we return 3% of real-money slot losses from the previous week. The figure is calculated as total bets minus total winnings and credited every Monday between 01:00 and 02:00 UTC. Payouts run from €10 (10 USD, 10 AUD, CAD or NZD, 50 NOK) up to €5,000 (7,500 AUD, CAD or NZD, 50,000 NOK); anything under the minimum is not credited. Cashback must be claimed within three days, carries 5x wagering, and is not issued at all if bonuses are switched off in your profile.

Birthday Bonus

Once a year, we send a code by email that unlocks 100% up to €500 plus 30 free spins. At Crusino, the minimum deposit for this offer is €30 (45 AUD, 45 CAD, 45 NZD, 30 USD, 300 NOK, 30 USDT), the maximum bonus is €500 (5,000 NOK, 500 USDT), and wagering is 40 times the bonus amount. The accompanying spins are played in Sun of Egypt 3 or Lion Gems Hold and Win by Redgenn.

High Roller Bonus

Players who move in larger amounts have an offer of their own: 50% up to €2,500 on deposits above €300 (300 USD, CAD, AUD or NZD, 3,000 NOK, 300 USDT), activated once with a single €300 deposit and the code HIGH. Anyone evaluating our terms will find the ceiling generous at €2,500 (25,000 NOK, 2,500 USDT), with the standard 40x playthrough applied to the bonus amount.

Fortune Wheel Bonus

The Fortune Wheel turns daily, with no limit on the number of spins you take. Deposit using the matching code and you can win up to €500 or 200 free spins, and these Crusino Casino bonus codes set the tier:

  • Standard Wheel – from €40 with code FORTUNE.
  • Silver Wheel – from €45 with code SILVER.
  • Gold Wheel – from €60 with code GOLD.
  • Platinum Wheel – from €90 with code PLATINUM.
  • Diamond Wheel – from €120 with code DIAMOND.
    Each spin must be used within three days of being awarded. Free spins winnings carry 40x wagering and money rewards 5x, while a physical prize is paid as equivalent funds to your account unless you contact support to arrange an exchange.

Referral Bonus

Good company is worth rewarding! Invite a friend through your unique link, and we credit €50 to your bonus balance once they register and deposit at least €100 in total. The reward arrives within three days of those qualifying actions, carries a wagering requirement of 10 times, and cannot be transferred to another account.

General Bonus Terms

All of our offers are non-sticky: real money is played first, bonus money afterwards, and a withdrawal cannot be made until wagering is finished – requesting one early voids the bonus and anything won from it. Only one bonus may be active at a time, and deposit bonuses cannot be combined. Bonuses are valid for 14 days unless stated otherwise and are credited by UTC. The default maximum bet during wagering is €5 (8 CAD, NZD or AUD, 50 NOK, 5 USDT), including doubled bets and purchased bonus rounds, and a bonus is cancelled automatically once the active balance drops to €0.05 or less. Slots contribute 100% (a published list of titles counts 50%), while table games, roulette, video poker and craps contribute 5%.

Bonus Codes

Most of our promotions are unlocked with a short code entered in the cashier at the moment of deposit, which keeps everything transparent – you always know which offer you have taken. Note that our current codes are all deposit-linked: THUNDER50, FS50, FS80, FS150, WEEKEND, HIGH, FORTUNE, SILVER, GOLD, PLATINUM and DIAMOND, plus the personal code emailed for your birthday. Some offers additionally require verified personal data – an ID document, a phone number and an email address.

No Deposit Bonus

A no-deposit offer is a small amount of bonus funds or a handful of spins credited purely for holding an account, with no payment required first. We do not have a Crusino no deposit bonus running at present, so the honest answer is that the welcome package is the strongest way to begin.
If a Crusino no deposit promotion appeals to you, keep an eye on the promotions page, since our calendar changes regularly. Enabling promotional messages in your profile is the simplest way to hear about new arrivals first.

Crusino Payment Options

Banking is where a casino earns or loses trust, so we keep our processes documented and our timings realistic.

Deposit Methods

Cards, e-wallets, vouchers, bank transfers and cryptocurrency all sit side by side in the cashier, with availability depending on your jurisdiction.

  • MasterCard, Visa and Maestro
  • Sofort and Rapid Transfer
  • Skrill, Neteller, EcoPayZ, MiFinity and Sticpay
  • Paysafecard, Cash to Code and Neosurf
  • CoinsPaid for cryptocurrency

Deposit Details

The minimum deposit is €20 or the equivalent, and the maximum depends on the chosen payment method. Every deposit must be wagered once in slots or three times in other games before the connected funds can be withdrawn.

Withdrawal Methods

Payouts travel through a slightly shorter list, since some deposit channels cannot receive funds.

  • Bank Transfer
  • Interac and e-Transfer
  • Skrill, Neteller, EcoPayZ, MiFinity and Sticpay
  • CoinsPaid for cryptocurrency

Withdrawal Details

The minimum withdrawal is €20 or the equivalent: 20 USD, 30 CAD, 30 NZD, 30 AUD, 200 NOK, 350 ZAR or 1,700 INR. Requests are processed within 72 hours of approval, and the Crusino withdrawal time you actually experience then depends on the method and your verification status.

  • Daily limit: €5,000, $5,000, 7,500 CAD, AUD or NZD, or 50,000 NOK.
  • Weekly limit (rolling seven days): €10,000, $10,000, 15,000 CAD, AUD or NZD, or 100,000 NOK.
  • Monthly limit: €20,000, $20,000, 30,000 CAD, AUD or NZD, 200,000 NOK, 400,000 ZAR or 2,000,000 INR, resetting on the 1st.
    Progressive jackpot wins are paid in full and fall outside these limits.
    Bank transfers execute within three business days and are not available in USD; intermediary bank fees of up to €16 may apply.
    Card payouts use Original Credit Transfer for Visa and Payment Transfer for Mastercard, on personal cards only.
    Requests remain pending until identity verification is complete. Refunds are processed within five to seven banking days from approval.

Currencies

Play in the money you actually hold. Our internal operating currency is the euro, so balances in other currencies may shift slightly with conversion rates, and crypto transactions are calculated at the real-time Coinbase Converter rate at the moment of the transaction. Exchanges between crypto and fiat are not supported.
Fiat: EUR, USD, AUD, CAD, NZD, NOK, ZAR and INR
Major coins: BTC, BCH, ETH and LTC
Stable and alternative coins: USDT, XRP, BNB, ADA, TRX and DOGE

Languages

Our interface is multilingual, offering information in English, German, French, Norwegian, and Finnish. Localised versions of the website are available for EN, AU, NZ, CA, fr-CA, IE, ZA, DE and NO.

Available Games

Our lobby comprises more than 5,000 games. Alongside classic Crusino Casino pokies, you will find Megaways, Hold and Spin, cluster and avalanche mechanics, Bonus Buy releases, instant wins, bingo, keno, crash titles and scratch cards. The table section covers blackjack, roulette, baccarat, craps and video poker, while the live studios add Live Blackjack, Live Roulette, Live Baccarat and Live Poker with real dealers. Progressive jackpots run throughout, and every one of those wins is paid in full.

Software Developers

The catalogue draws on more than fifty studios, from household names to specialists in a single mechanic.

  • BGaming, Pragmatic Play, Play'n GO, NetEnt and Yggdrasil
  • Hacksaw, NoLimit City, Push Gaming, Relax Gaming and Thunderkick
  • Belatra, Playson, Wazdan, Betsoft, Endorphina and Evoplay
  • Quickspin, Red Tiger, Booming, Spinomenal, Amatic, EGT and Spribe
  • 1spin4win, 3oaks, Gamzix, Platipus, Truelab, Mascot, Onlyplay and many more
    Live tables from Evolution, Ezugi, LuckyStreak, Vivo Gaming, TV Bet, Absolute Live Gaming and Pragmatic Play Live

Crusino Mobile Play

There is no downloadable Crusino Casino app to install, and none is needed. The site is fully responsive, and every one of our 5,000-plus games has been prepared for mobile screens, so the lobby, cashier, promotions page and live tables reshape themselves cleanly to whichever phone or tablet you are using. Simply open the site in your browser, log in as usual, and you keep the same account, the same balance and the same loyalty progress with nothing taking up storage space.

Customer Service

Our support team is available around the clock, every day of the year.
Live chat – open 24/7 from any page of the site, for the fastest response.
Email – [email protected], best suited to verification documents and detailed queries.

FAQs

Is Crusino Casino properly licensed?

Players who ask, “Is Crusino legit?”, can be assured that we operate completely legally. The site is owned and operated by a legitimate company, and disputes are resolved by arbitration in Costa Rica, with EGIS available as the alternative dispute resolution body.

Do you offer a bonus without a deposit?

There is no Crusino Casino no deposit bonus on the promotions page at the moment, so the welcome package across your first five deposits is the best starting point. Our terms already cover such offers, however, so it is worth checking back periodically.

Which code do I need for the weekend offer?

Enter WEEKEND in the cashier when depositing at least €30 between Saturday and Sunday. It works differently from a Crusino no deposit bonus code, since the funds are only released once your qualifying deposit has been confirmed.

How quickly are withdrawals paid?

Requests are processed within 72 hours of approval, provided your identity verification is complete. Bank transfers then take up to three business days, while e-wallet and cryptocurrency payouts generally move more quickly.

Can I claim more than one promotion at a time?

Only one bonus can be active on your account at any moment, and deposit bonuses cannot be combined. Finish wagering the current offer, or let it expire, and the next one becomes available to you.